COLLABORATION MATURITY MODEL

When it comes to employee collaboration, organizations typically fall into one of five types of stages. Where is your organization?

There are five stages to building a mature collaborative organization. Use the following chart to see what they are,
clicking on the graph to move between the stages. Ask yourself where your organization is on this chart and
what it can do to move to the next stage.


The Unaware Organization

ico

Not surprisingly, unaware organizations are just that… unaware. This doesn’t mean that these organizations necessarily don’t support collaboration, but they are not up to speed on what is happening around collaboration and the future of work, and you can’t implement what you don’t know. Manager resistance to change is going to be strongest at this stage as value and business cases have not yet been established. At some point all organizations start off as being unaware. To move to the next state open discussions, education, and more in-depth research are critical.

The Value

The value being exerted by the company here is at its lowest, but the potential is at its greatest. It's time to take some next steps!

ico Goals & Objectives
  • Non-existent
  • Metrics are unexplored
ico Culture
  • Unaddressed
ico Processes
  • None in place
ico Technologies
  • Knowledge gap exists
ico Governance
  • None in place

The Exploratory Organization

ico

The exploratory organization is in a stage of discovery, spending time researching and understanding what emergent collaboration is and how it can affect business. As the organization leaders start to see the possibilities of how emergent collaboration can solve business problems, they start forming teams that are going to help drive this initiative within the organization. This is also where organizations will see most of their IT (and some manager) resistance, as the conversation turns towards incorporating enterprise collaborative software and tools.

The Value

The key value here lies in knowing that things can be improved. The organization starts to get excited, and innovative ideas for collaboration begin flowing.

ico Goals & Objectives
  • Considered and reviewed
  • Metrics are being explored
ico Culture
  • Openness has been discussed and the principles embraced
  • Leaders and evangelists have been identified
  • Change management strategy created
  • Executive sponsorship explored
ico Processes
  • Being addressed
  • Work flows reviewed
ico Technologies
  • Identified
ico Governance
  • Need is recognized

The Defined Organization

ico

The defined organization has developed a clear strategy and direction for their emergent collaboration efforts. At this stage, the organization is getting ready to communicate and share this vision, and teams and roles are established. Use cases are developed, systems to measure success are created, and potential technology solutions are selected.

The Value

Having a strategic framework adds business value, as the company now knows in which direction it is heading and can begin to cooperate towards a common vision.

ico Goals & Objectives
  • Defined
  • Metrics defined and communicated
ico Culture
  • Qualities and actions defined and shared
  • Evangelists engaged
  • Change management strategy developed
  • Executive sponsorship secured
ico Processes
  • Plan defined and communicated
  • Work flow designed
ico Technologies
  • Selected
ico Governance
  • Preliminary oversight team formed
  • Risk assessed

The Adoptive Organization

ico

Today's business leaders face the challenge of creating the future workplace. Because of the advent of new technologies as well as the emergence of Millennials as a major percentage of the workforce, the future workplace will look vastly different than the one we are used to. At the same time, a culture of sharing, transparency, and mobility is entering the business world, as technology barriers lower.

The Value

As adoption settles in, teams are more easily formed, and employees start to open up and trust one another. Company morale begins to improve as employees begin to understand their roles and the roles of their colleagues better. Work becomes easier and more efficient.

ico Goals & Objectives
  • Enacted
  • Metrics continually measured
ico Culture
  • Collaboration modeled and championed 
  • Roles communicated 
  • Change management strategy implemented
ico Processes
  • Plan executed
  • Work flow integrated
ico Technologies
  • Commencement of use
  • Education/training begun
  • Upgrades and integrations planned
ico Governance
  • Oversight team announced
  • Risk mitigation planned
  • Policies and guidelines created

The Adaptive Organization

ico

The adaptive organization isn’t at an end state; it’s in a continuous cycle of improvement and evolution. The adaptive organization has a very solid understanding of what works and what doesn’t and is capable of making the right decisions towards a changing future. Organizations can easily regress into previous stages if, for example, they stop listening to and incorporating employee feedback into their efforts — which in turn can cause employees to abandon platforms. An adaptive organization is not one that’s found the perfect answer: it is one that embraces continual learning.

The Value

This is where the organization sees the greatest business value from emergent collaboration, as problems are solved as they emerge and successes are repeated. All necessary components for emergent collaboration are integrated, and sharing, finding, and collaborating on information are at their peak. 

ico Goals & Objectives
  • Continually evolving
  • Successes and failures identified
  • Vision and direction continually aligned
  • New and current employee direction reaffirmed
ico Culture
  • Openness reassessed
  • Evangelist roles grown and evolved
  • Expansion continuous
  • Executive sponsorship continuous
ico Processes
  • Adopted and evolved
  • Areas of improvement assessed
  • New business functions integrated
ico Technologies
  • Results evaluated
  • Education and training enhanced
  • Integration continuous
  • Adoption strategy reviewed
ico Governance
  • Ongoing evaluation
  • Policy successes and failures addressed
  • Policies and guidelines continually evolving

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